Return/Exchange Policy

Free exchanges can be made under the following conditions:

• Items must be returned within 15 days of order delivery date.
• Must be unwashed, unworn and have all original tags attached. 
• All clearance and certain sales items are final sale - no returns or exchanges. If you purchase under a sale, please see sale terms and conditions. 

Refunds are permitted for non-sale items as long as order exceeds $50 and all item(s) pass return conditions listed above. Refunds are subject to a $7 prepaid return label fee for your convenience and faster processing time. 

Once items are received back at the fulfillment center and pass return condition inspection, your refund, store credit or exchange will be processed.

Please visit our convenient Customer Return/Exchange Portal to submit your return/exchange request. 

We allow FREE exchanges and minimal fee returns in the U.S (a $7 return shipping label fee is charged for full refund requests) or we offer an additional 10% store credit bonus.

International customers are responsible for all duties or fees associated with shipment and delivery. International customers can return for a refund, but are responsible for return label shipping costs. If international customers would like to exchange, they must first return original order to us for a refund and place a new order. 

For more information, please see our return exchange policy page or to submit an exchange or return request, visit our customer return/exchange portal. 

If you are purchasing using a sale code or under an automatic sale, please see the terms and conditions of the sale as advertised in email and on social media, as some sales may state that orders placed using the sale code or automatic discount are final and do not permit refund or exchange. 

Please let us know if you have any additional questions by emailing support@vakandiapparel.com