If items meet the conditions listed below, refunds or exchanges can be issued (minus original shipping costs).
Simply send us an email to firstname.lastname@example.org with your request to return or exchange and she will issue you an RMA number to include on your return package. This number must be included on the return package in order for return or exchange to be approved.
Exchanges can be made under the following conditions:
- Items must be returned within 30 days of purchase.
- Must be unwashed, unworn and have all original tags attached. (Any items returned that do not meet these requirements will be shipped back to original address at the customer’s expense and no return or exchange will be issued).
- Original shipping charges are non-refundable unless return is due to company fault.
- Customer is responsible for all shipping costs related to the exchange of product(s) (unless due to company fault) and for creating a return shipping label with either tracking information or shipping insurance. We request that you send us the tracking information. We cannot guarantee that we will receive your returned item(s) and any packages that do not have tracking information and are not received by our fulfillment center are not our responsibility nor the fees associated with mailing the package.
- All clearance items are final sale - no returns or exchanges. If you purchase under a sale, please see sale terms and conditions.
You will need to create a shipping a label and mail your current order back to our fulfillment center at the following address:
Vakandi Apparel Fulfillment
6010 Cajon Blvd
San Bernardino, CA 92407
Please include "Vakandi" and your order number on the return label to help expedite return process.
Example Format: Vakandi Order #3440
Email your order number, return tracking number, and desired exchange size and/or color to email@example.com
Once items are received back at the fulfillment center, your return, gift card or exchange will be processed if items meet return/exchange policy conditions upon inspection.
Please let us know if you have any additional questions by emailing firstname.lastname@example.org.