Valued customers: we are upgrading our fulfillment center to provide much more efficient shipping options for our customers (and the ability to exclude the incompetent USPS carrier). Therefore, any orders placed between Sep 14-28th will experience delays in shipment and are estimated to ship out by Sep 30th. All domestic orders placed in this time frame will be given free shipping due to the inconvenience. Thank you for your patience while we improve our company for you!



Return/Exchange Policy

     
If items meet the conditions listed below, returns can be issued either in the form of a gift card to our store or we provide a refund (minus original shipping costs). If our products do not fit your body type or are not to your satisfaction, simply send us an email to shelly@vakandiapparel.com with your request to return. Gift cards expire within 30 days of being issued.
 
Exchanges can be made under the following conditions:
  • Items must be returned within 30 days of purchase.
  • Must be unwashed, unworn and have all original tags attached. (Any items returned that do not meet these requirements will be shipped back to original address at the customer’s expense and no return or exchange will be issued). 
  • Original shipping charges are non-refundable unless return is due to company fault.
  • Customer is responsible for all shipping costs related to the exchange of product(s) (unless due to company fault) and for creating a return shipping label with either tracking information or shipping insurance. We request that you send us the tracking information. We cannot guarantee that we will receive your returned item(s) and any packages that do not have tracking information and are not received by our fulfillment center are not our responsibility nor the fees associated with mailing the package. 
  • All clearance items are final sale - no returns or exchanges. If you purchase under a sale, please see sale terms and conditions. 
     
    You will need to create a shipping a label and mail your current order back to our fulfillment center at the following address:
        
    Vakandi Apparel Fulfillment 
    442 Avenue P.
    Newark, NJ 07105
        
    Please include "Vakandi" and your order number on the return label to help expedite return process.
    Example Format: Vakandi Order #3440 
    Email your order number, return tracking number, and desired exchange size and/or color to shelly@vakandiapparel.com 
     
    Once items are received back at the fulfillment center, your return, gift card or exchange will be processed if items meet return/exchange policy conditions upon inspection.
      
    Please let us know if you have any additional questions by emailing shelly@vakandiapparel.com.